Here to pay claims
We’re here to help you and your family’s financial security during tough times like illness, injury or loss. Count on us to be there when you need support the most.
Making a claim with us
1. Contact us
If you need to make a claim:
- Call us on 1300 730 832, 9am – 5pm (Sydney time) Monday – Friday
- Complete our online form
- Email us
- Write to us: ClearView Life Claims, GPO Box 4232, Sydney NSW 2001
2. We’ll assist you with your claim lodgement
We’re here to help and guide you through the best way to complete the information needed to assess your claim.
3. We’ll assess your claim
Your dedicated Claims Consultant will be there to explain what to expect when you make a claim including how long it may take, what information we need and why, and answer any of your questions.
Once the completed claim forms and supporting documents are received, an initial assessment will be carried out by your dedicated Claims Consultant within five business days. We’ll be in contact to update you on the progress of the claim at least every 20 business days, or according to your needs.
You can always check the progress of your claim by reaching out to your Claims Consultant if you have any questions. Alternately you can give us a call on 1300 730 832 between 9am to 5pm (AEST) Monday to Friday.
ClearView subscribes to the Life Insurance Code of Practice (Code). The Code is the industry’s commitment to customers to provide consistent service standards through every step of the customer journey. For more information regarding the Code or to view it, please visit www.cali.org.au.
4. Claims support
You’re health and recovery journey matters to us.
While we take pride in providing financial support, we understand that true recovery involves more than just financial assistance.
We’re committed to protecting your privacy and ensuring the security of your personal information. For more information, view our privacy policy.
We assess all claims on their individual merits and we are committed to providing a consistent and fair approach when making our claims decisions. ClearView also has a comprehensive review process, so you can be assured that if you disagree with our original decision, an independent reviewer will listen to your concerns.
If the matter has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.
AFCA’s contact details are as follows:
- Website: www.afca.org.au
- Email: [email protected]
- Postal: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
- Phone: 1800 931 678 (free call)
"The support I received during my claim was outstanding. You went above and beyond to ensure everything was taken care of."
In the 2024 financial year, we paid out $134.88 million in claims.
These benefit payments provided financial support and peace of mind to over 1,040 customers and their families at a difficult time in their lives.
Hear stories from our customers and how we have helped them during their claim.
Our Claims philosophy
We're here to pay claims and we are committed to supporting you and your family when you need us the most.
Paying claims
We're in the business of paying claims as quickly and efficiently as possible.
Return-to-work
We understand how important work is to your overall wellbeing. We’re here to help with a range of support services catered to your individual needs.
Act with compassion and sensitivity
We’ll work with you to understand your unique situation and cater to your individual circumstances.
Be informed about your cover
Read your Policy Schedule in conjunction with your Product Disclosure Statement (PDS) so you know what you’re covered for.
Need extra support? Contact us on 1300 730 832 to get in touch about how we can assist you. You can also read our frequently asked questions for more information.
Disclaimer
All claims are accepted, and benefits paid in accordance with the terms of the policy. This information is intended to provide general information only and the information has been prepared without taking into account any particular person's objectives, financial situation or needs. Before acting on such information, you should consider the appropriateness of the information having regard to your personal objectives, financial situation or needs. In particular, you should seek independent financial advice and you should read the relevant PDS before making any decision about a product. A copy of the relevant PDS can be obtained from 132 979 or on our website here. You can find the target market determination(s) for the product(s) here.